Policies
Cancellation and Refund Policy
Last updated: 20 September 2026
- Cancel anytime. Your plan runs until the end of the period you’ve paid for.
- New to a paid plan? Ask within 7 days of your first payment and we’ll refund it in full.
- Charged twice or in error? We’ll refund the extra charge.
Free trial
The 14-day trial is free and needs no payment details, so there’s nothing to cancel or refund.
Cancelling a paid plan
- Email shourya@sonderai.in from the workspace owner’s address, and we’ll cancel your subscription with Razorpay and confirm by email.
- If you pay by UPI AutoPay, you can also cancel the mandate in your UPI app. Please let us know as well, so we can close the subscription on our side.
- Cancelling stops future renewals. Your plan stays active until the end of the period you’ve already paid for, then the workspace pauses. Your data is kept, and you can export it at any time.
7-day refund on your first payment
- If you’re subscribing for the first time, you can ask for a full refund within 7 days of your first payment. Email us from the workspace owner’s address.
- We’ll cancel the subscription and refund the first payment in full. The workspace then pauses, and your data is kept.
- This applies once per workspace, to the first payment only.
After the first 7 days
Each payment covers the month ahead, so we don’t refund renewals or the unused part of a month when you cancel. Cancelling stops the next renewal.
Charges made in error
If you’re charged twice, charged after cancelling, or charged the wrong amount, write to us and we’ll refund the extra charge in full.
How refunds are paid
Refunds go back to the original payment method through Razorpay. We start an approved refund within 2 working days, and it usually reaches your account 5–7 working days after that, depending on your bank.
Contact
Email shourya@sonderai.in with your workspace name and, if you have it, the Razorpay payment ID. Other ways to reach us are on our contact page.